Anglicare's commitment to expanding consumer participation has been boosted with the launch of a detailed Consumer Participation Strategy.
Anglicare’s commitment to expanding consumer participation has been boosted with the launch of a detailed Consumer Participation Strategy.
A dedicated Consumer Participation Officer has also been appointed to oversee the strategy’s implementation.
“There is already a strong commitment from Anglicare to working in partnership with our clients and such work is already underway,” said Consumer Participation Officer Nadia Mahjouri. “The organisation now has a very clear action plan for the next three years”.
The action plan includes:
- developing a central consumer council or forum;
- promoting consumer pathways to employment and training;
- training and awareness-raising for staff and consumers; and
- ongoing monitoring of the strategy’s implementation.
“Anglicare believes that our clients have a unique expertise that can be used to improve the quality of our services,” said Nadia. “We want to listen to what the people who use our services tell us and have our staff and clients work collaboratively”.
A copy of the strategy can be found here