Anglicare’s NDIS Support Coordination
Our team of support coordinators know how to get the most out of your NDIS plan.
Our team of support coordinators are independent. This means that they will find the best option for you by looking at all of the choices available from a wide range of service providers.
We have extensive community networks and can help you to choose the providers that will best suit your personal needs.
NDIS support category: Capacity Building – Support Coordination
When you have an NDIS plan, you can choose which providers you work with.
For some people this can be harder than for others. That’s when Support Coordination may be included in your plan.
There are three different levels of support coordination:
- Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and achieve your goals.
- Support coordination – This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
- Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.
Our Support Coordinators can help:
- give you information, advice and support with your NDIS plan
- you understand your budget
- you to choose and organise your supports
- support you to talk to service providers
- support you to build skills and manage your plan yourself
- assist you to plan for your NDIS plan review.
Frequently asked questions
How can a support coordinator help me?
A Support Coordinator will support you to understand and implement the funded supports in your NDIS plan and link you to community, mainstream and other government services.
A Support Coordinator will focus on supporting you to build skills and direct your life as well as connect you to providers.
Your coordinator will assist you to negotiate with providers about what they will offer you and how much it will cost out of your plan. Support coordinators will ensure service agreements and service bookings are completed. They will help build your ability to exercise choice and control, to coordinate supports and access your local community.
Is there a difference between self-managing and support coordination?
Yes. Self-management is a plan management type and support coordination is a reasonable and necessary funded support.
Self-managing your NDIS plan means the NDIS will pay you directly for the supports you claim under your plan’s budgets. Being self-managed also allows you to choose from a broader range of providers. The NDIS has developed a guide to self-management for people who are self-managing, or interested in self-managing their NDIS funding. This guide helps people understand the benefits of self-management, roles and responsibilities and how to self-manage effectively.
Can I change to a different provider if I'm not happy?
Yes. You remain in control of your plan and have choice and control over who your providers are. If you wish to change providers you should discuss it with your provider and review your service agreement.
Depending on your service agreement, you may have agreed to give some notice before you change.
Step 1 - Check your Funding
Check you have Level 2 Support Coordination funded in your NDIS plan Category – Capacity Building – Support Coordination page 78 NDIS Price Guide 20-21 (https://www.ndis.gov.au/media/2968/download)
Step 2 - Talk to Anglicare’s Customer Service Team
Step 3 – Request for Service
Let NDIS know you have chosen Anglicare Tasmania to be your Plan Coordinator.
Ring them on 1800 800 110 and the NDIS will send Anglicare a Request for Service.
Step 4 – First Meeting
Once your RFS comes through to Anglicare, your NDIS Support Coordinator will accept it and arrange to meet with you so you can discuss your plan and sign a service agreement. This process can take 2-4 weeks.
Your support coordinator will then work with you for the duration of your plan.
Step 5 – Plan Review
When your plan comes to an end you will have the opportunity to review your service provider. You can decide to renew your support coordination service with Anglicare or choose another provider. You can also choose to change providers prior to your plan expiry as long as you give Anglicare 2 weeks’ notice.