Better services by always learning and acting
Anglicare is fully committed to managing risks and continually improving the quality of our services that we provide to all Tasmanian's, particularly those that are disadvantaged.
Our quality systems and accreditations are chosen because they are people-focused and benefit our customers, staff and funders .
Anglicare’s commitment to providing quality services is demonstrated by its involvement in the following quality frameworks:
ISO 9001:2015 (external audit conducted in June 2017 accreditation to 2020)
In 2017 Anglicare Tasmania upgraded its accreditation with International Standards Organisation (ISO) to ISO 9001: 2015 across all services. Specifically Anglicare:
a) Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) Aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer needs and applicable standards.
The audit conducted in June 2017 found that ‘the Quality Management is very effective in ensuring the scope of service delivery within the ISO 9001:2015 framework and is very effective in meeting customer expectations, satisfying the needs of funding agreements and the client receiving the end service.
Leadership, communication and continuous improvement were identified as system strengths and the team basis for human resource activity is very effective in implementation.
Attendant Care Industry Standards (ACIS) (external audit conducted November 2017 accreditation to 2020)
ACIS is national quality management standard that focuses on the key issues required to deliver high quality, individualised attendant care in the community. ACIS is outcomes based which means that each of the requirements has sub groups in the achievement of an outcome that will directly benefit service users.
Anglicare has Internal Audit processes that are structured to audit the four sections, 23 outcomes and 80 requirements contained within ACIS. The four sections are:
- Service User Rights and Responsibilities
- Organisational Management
- Service Provision and
- Work Environment.
This process also audits against other relevant standards to the services provided by Anglicare including the Home Care Common Standards and National Standards for Disability Standards. Through these audits Anglicare is able to ensure that we are learning and continually improving our services and office functions.
Safeguarding Children Program (Australian Childhood Foundation) (external audit conducted in December 2017 accredited to 2020)
Anglicare has been involved with the Safeguarding Children Program for over 10 years and has a clear understanding of the issues that impact the safety and protection of young people, demonstrating informed policy development and grass-roots practice in the support of the Program’s principles.
Safeguarding Children accreditation clearly communicates that Anglicare values the safety of children and young people and demonstrates an ongoing organisational commitment to best practice and quality improvement in relation to the protection of children and young people.
Employer of Choice
As an Employers of Choice Anglicare Tasmania is recognised by the Tasmanian Government for demonstrating contemporary workplace practices and outstanding support for their staff.
Anglicare Tasmania is a committed supporter of the White Ribbon campaign to prevent men’s violence against women.
Anglicare are serious in their approach to becoming a White Ribbon accredited workplace, implementing a White Ribbon workplace program which builds on existing gender equality and diversity initiatives, and provides tools to strengthen a culture of respect and gender equality at all levels of the organisation.
This White Ribbon program will enable Anglicare to better support women experiencing violence, hold perpetrators to account, support our staff to challenge inappropriate behaviour, and strengthen gender equality within the broader community.