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Recognition of exceptional service

Accolades abounded for Connie Bruckard, General Manager, Home Care Services for Anglicare Lifestyle, as she was presented with an Aged Care Professional award on Friday 9 December.

Anglicare's Jenny Self, Connie Bruckard and Sharon ScarlettThe 2016 Tasmanian Aged Care Awards provided an opportunity to acknowledge Connie as an outstanding professional who deserved recognition for what she has brought to the Aged Care community and in particular, how she has changed the model of service delivery within Anglicare Tasmania.

“I feel that I am collecting this award on behalf of all the staff who form part of our excellent Home Care Team,” said Connie.

Connie commenced work with Anglicare in 2012. She has an extensive background in Aged Care having worked in a number of roles in the industry for more than 30 years. Her current role is vast and her commitment and dedication has helped position Anglicare as the premier aged care service provider in Tasmania.

“Connie has excelled in the provision of services. She has developed, led and inspired a new business model for the delivery of Aged Care Services by Anglicare,” said Jenny Self, Chief Operating Officer.  

“Her passion, vision and determination led to the total redesign of our business model,” said Jenny.

To ensure Anglicare can deliver quality services, training of staff to the highest levels has been paramount to Connie.

“Connie’s commitment to establishing career pathways for staff, with 15 staff members graduating in early December, attending every training session, driving hundreds of kilometres to meet clients to allay any concerns, her endless patience as she listens on the phone to clients requests and her ability to manage staff, highlights her passion for the industry and Anglicare,” said Jenny.

Through clear and respectful communication, ensuring values were at the forefront, understanding client needs, being willing to compromise and make incremental changes; Connie successfully implemented the new business model. Engaging with Anglicare clients in the change process was critical to its success.

“This award acknowledges the commitment and dedication that Connie has demonstrated over the years and we congratulate her on this recognition and award,” said Anglicare’s CEO Chris Jones.

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