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Financial Counselling Service

Assisting you to deal with debt and organise your finances

Steven's story

My ex-partner and her mother stayed at my house for a while and when I got the power bill it was over $700! My bills are normally about $300 and I couldn't afford any more.

When I contacted the financial counsellor he talked to me about "affordability" and that really helped. I told him I was paying back a rent debt because of my ex, but that I'd have that cleared up in a couple more fortnights. I was also paying a loan which was going to be finished in August. I didn't want to start any more payments until then. The counsellor said that my power company would want regular fortnightly payments to cover the minimum cost for the power that I use. We figured out I could do $30 to $50. The counsellor rang my power company and found out that my usage is $57 and then he talked about my situation with my power company's hardship program. They ended up agreeing to one payment now and then I'd call early August and set up payment plan.

Without the counsellor's help I'd be in the dark by now.