Anglicare Tasmanian submission to the Energy Charter on Aurora Energy

Anglicare Tasmania is pleased that Aurora Energy is a founding signatory of The Energy Charter and supports its commitment to going above and beyond the minimum standards of compliance. We support Aurora’s intention to put the customer at the centre of its business model but believe Aurora can make additional improvements, especially concerning vulnerable customers. Aurora has a focus on debt recovery which would benefit from being expanded to be more responsive to client circumstances related to vulnerability, hardship, trauma and mental ill health.