Information and data collection (some of which is personal information) is a requirement of many Anglicare funding contracts with Government. Anglicare also collects personal information that is reasonably necessary to enable us to perform our functions and activities, which may include:
- the provision of disability, mental health and NDIS services;
- aged and home care services;
- housing support services;
- financial counselling;
- alcohol and drug support services;
- children, young people & family services; and
- research to improve the quality and types of service we provide.
We collect personal information by lawful and fair means.
The type of personal information we collect includes, but is not limited to:
- identity, address and other contact details;
- next of kin contact details;
- information about funding for services (claims number);
- other services clients are receiving from other organisations;
- financial information; and
- health Information.
Personal information will only be collected directly from you, from a third party if you consent, or from your legally recognised or appointed representative. In some circumstances, consent is not required for the collection of personal information by us. This includes where the collection, use or disclosure of the personal information is required by law. Examples include where disclosure is necessary to lessen or prevent a serious threat to life, health, safety or welfare of an individual.
If a child is under 16 years of age and it is not reasonable or practicable to collect the information directly from them, the information may be collected from a parent or guardian without the child’s consent.
When we collect personal information from you, we do this:
- by using written forms;
- through contact over the telephone, your mobile or other messaging technology;
- the internet, via our website;
- email transmission; and/or
- directly in person.
In most cases we will require you to acknowledge your consent to any collection, use or disclosure of your personal information by us. Your acknowledgement may be required in writing or by specific acts such as when you click an acknowledgement on our website or when verbal acknowledgement is sought from you.
Your consent or acknowledgement may also be implied through conduct such as when:
- you speak to a staff member;
- you provide us with personal information that we have not specifically requested; or
- when we have provided you with the opportunity to choose (via opt in or opt out) and you have chosen accordingly.
We will not collect your Sensitive Information including Health Information unless:
- you consent;
- the collection is required or permitted by the PIP Act (and/or Privacy Act where applicable); or
- you are an employee of Anglicare and the information collected is employee information.