Home Care Package (HCP) Services

When you choose Anglicare for your Aged Home Care Package Services, you will be supported by a passionate team of trained professionals who:

  • support positive ageing, living well and maintaining independence at home
  • use a partnership approach
  • tailor our services to support your wellbeing
  • are driven by the Anglicare values of respect, compassion, hope and justice
  • believe all people should be treated with dignity and respect with their basic rights protected.

You will have your own Care Manager
They will work with you to develop your Care Plan and partner with you to coordinate your support. This includes coordinating medical and allied health professionals. Their job is to assist you in managing your health and wellbeing.

You and your Care Manager will have the support of the Anglicare Scheduling team
They will work to ensure the delivery of your support plan. If a member of your team is on leave or your needs change they will adjust your support for you.

Home Care Packages

Each Home Care Package provides you with a coordinated set of services to assist you with continuing to live in your own home. The types of services you receive will depend on your individual goals and needs.

There are four levels of Home Care Package funded by the Australian Government, each with a different subsidy level.

Level 1 supports people with basic care needs
Level 2 supports people with low-level care needs
Level 3 supports people with intermediate care needs
Level 4 supports people with high care needs

Your Home Care Package is flexible and allows you to design it to build on your strengths and assist you in achieving your personal goals.

How can we support you?

The goal of a Home Care Package is to help you stay independent and continue doing what makes you, you. All from the familiar surrounds of your own home.

The following broad range of services provided by Anglicare means that even if your needs change we can continue to support you.

Download a copy of our Aged & Home Care Services Guide here.

  • Personal support

    Anglicare can provide you with a helping hand at home

    Sometimes it can be hard to keep up with the day-to-day things that needs to be done, such as cleaning, eating well, changing a light bulb or weeding the garden.

    Our personal support team can help you with day-to-day tasks so that you can continue to live at home in a safe and comfortable environment.

    Our team are trained to support you with tasks such as:

    • tidying and dusting
    • cleaning your bathroom and toilet
    • mopping and vacuuming
    • rubbish removal
    • changing bed linen
    • washing, ironing and mending clothes
    • cleaning your fridge and stove
    • washing dishes
    • cleaning cupboards and benchtops
    • removing out-of-date food
    • organising gardening or window cleaning services
    • shopping, paying bills, attending appointments and visiting the bank
    • assisting you with planning and preparing healthy food including special diets.
  • Personal care

    Anglicare can help you to keep looking and feeling your best

    Our personal care services are tailored to meet your individual needs.

    We provide compassionate, experienced and professional assistance with:

    • showering, bathing and dressing. This can include being present at your home while you shower independently.
    • medication administration
    • toileting, continence support and advice
    • transferring you in or out of bed
    • all aspects of personal grooming such as styling your hair or having a shave
    • assisting with applying special clothing, footwear, splints, braces or compression stockings
    • maintaining hearing aids, glasses, dentures and attending appointments
    • suggesting special equipment to help reduce risk and maintain your independence
    • providing a short-term or ongoing service following a hospital admission or illness.
  • Wellbeing

    Anglicare can help you to maintain your physical, social, emotional and spiritual health.

    Your personal wellbeing is important to us. Our team will help you to stay healthy, positive and motivated by:

    • maintaining your social family and community connections
    • continuing to exercise your body and mind.


    We can assist you to continue to do the physical and personal interest activities that you enjoy.

    Some examples include:

    • planting and growing vegetables or flowers
    • visiting the library, church, theatre or cinema
    • attending an exercise class to maintain fitness and mobility
    • crafts such as knitting, needlework, flower arranging and scrap-booking
    • visiting the Men’s Shed
    • swimming and hydrotherapy
    • Tai Chi or yoga
    • gentle exercise and walking groups
    • weight loss programs
    • singing or dancing
    • bowls or golf.


    We can assist with making appointments with your health care providers.  Some examples include the dentist, podiatrist, optometrist, hearing and skin-check clinics.  We can also organise massage therapy to address conditions such as chronic pain.

    Anglicare’s Pastoral Care support service can provide you with spiritual and emotional support during a time of need. They offer a sensitive and caring presence for people of all denominations, including arranging visits to or from your local church or place of worship.

  • Carer support

    Anglicare cares about carers

    Caring for someone can be physically and emotionally draining.  Carers can find it difficult to balance their own needs with those they care for.

    Anglicare understands how important it is to be able to trust others to provide the same care and compassion that you do.

    Our team is here to assist you in your role as carer.

    We can provide:

    • support
    • information
    • tailored services
    • behaviour management strategies


    We can discuss with you respite options such as day-centre, in-home or residential respite.  If the person you support is hospitalised we can take you to visit them in hospital or visit on your behalf.

    Grief and loss can occur as a result of many life experiences.  This can include the changing health status of the person you care for.  Anglicare can provide you with pastoral care services.  Or if you prefer we can source professional counselling.

    Anglicare believes that caring for the carer is as important as caring for others.  To support this we can assist you with:

    • therapeutic massage – helps with stress relief, vitality, state of mind and physical problems such as back pain
    • taking a break – helps to prevent exhaustion and burnout, continue friendships or attend carer support groups.

    Our team has the training and experience to provide quality support and companionship to people living with dementia, mental illness, disability, terminal illness or who are older and frail.

  • Nursing and allied health

    Anglicare can provide clinical care to help you stay healthy and safe at home

    Our dedicated team of clinically trained staff can work with you and your family to help maintain your health and wellness.

    We can provide you with a comprehensive range of clinical services.

    Find out more
  • Assistive equipment and technology

    Anglicare can help you to improve your quality of life by engaging with new technology

    There are many products and services that can help you to live more independently. We can help you find and learn how to use new technologies such as:

    • email, skype and other communication apps
    • online puzzles, games and interactive learning
    • the latest news and world events
    • E-books and music
    • devices such as smartphones, iPads/tablets and the internet
    • tracking solutions such as GPS watch (can reduce risk for people living with dementia).


    You may need home modification, mobility aid or equipment to live safely and comfortably at home.

    We can provide advice on items such as:

    • grab rails
    • hand-held showers
    • over the toilet or shower chairs
    • over the bed frames
    • medical alert pendants
    • sensory bed lamps
    • walking aids
    • pressure relief cushions and bed mattresses.


    In some situations you may need more complex home modifications. We can organise an Occupational Therapist to prepare an assessment and recommendation report for:

    • significant bathroom or home modifications
    • outside ramps
    • motorised wheelchairs
    • customised equipment.


    If modifications and equipment aren’t funded by your program we can help you to find other funding sources.

  • Assistance with personal finance

    Anglicare can assist you with your home care budget 

    During your initial assessment we work with you to select a range of services and products that can be covered within your personal budget.

    If you would like to purchase additional services from private or unspent funds you can determine the duration of these services. This means that you only pay for what you need.

    You will receive a monthly statement that will outline your income and expenditure from your home-care package. Any unspent funds roll-over to the following month for you to spend later.

    Our team can:

    • assess your eligibility for other payments you may qualify for such as dementia or veterans’ supplement.
    • assist you to understand your monthly home care package statement.


    If you have a Power of Attorney or your finances are managed by the Public Trustee, we will work with the people that you have nominated.

    Our honest and trustworthy team can take you to visit the bank and assist you to pay your accounts electronically.

    You will have the opportunity to apply for some of your home-care package funds to be pre-paid to you on an Anglicare personal debit card. This will enable you to pay for some goods or services when you shop.

  • Pet care

    Anglicare can assist you in taking care of your pet

    For many people, a family pet is a constant friend and source of affection and comfort.

    Caring for a pet has many physical and emotional benefits, such as decreasing anxiety and depression. A pet also gives structure to the day, with the need for a routine to feed, play, groom and exercise your companion.

    Our team can assist you to care for your pet, including:

    • accompanying you on your daily walk or sourcing dog-walking services
    • attending the vet clinic with your pet or accessing grooming services
    • finding alternative care for your pet if you need to be absent.
  • Self-funded support

    Anglicare can provide you with services on a self-funded basis

    Many of Anglicare’s services are funded by government programs, however, we also provide services on a self-funded basis.

    These services can also complement any government-funded services that you may already receive.

    Find out more

Why Choose Anglicare?

Anglicare Tasmania is your local, not-for-profit service provider.

It’s important that when you choose a home care service provider that you understand and compare all the facts and associated costs.

Download our Home Care Package Fact Sheet to easily compare Anglicare to any other service provider you may be considering.

Our dedicated Home Care Consultants are here for you if you have any questions on 1800 466 300.

Applying for a Home Care Package


Contact My Aged Care

Contact My Aged Care to be assessed for eligibility for a home care package.

The fastest way is to complete an online application on the My Aged Care Website.  This will take approximately 15 minutes.

Visit www.myagedcare.gov.au

You can also ring them on 1800 200 422 


In Home Assessment

Once you have put in your application a trained assessor will contact you within 2-6 weeks to arrange an assessment.

They will visit you in your home to discuss your support needs.


Wait for your outcome

Once the assessment is completed and entered in the My Aged Care system, you will receive a letter from My Aged Care with your outcome.

If approved, you will receive one of four levels of funding support. If declined, you can still receive self-funded home support through Anglicare.


If approved...

You will automatically be placed on the national prioritisation queue (waitlist). You can find out where you are placed within the queue at any time by contacting My Aged Care.

Once a home care package at your approved funding level becomes available, it will be assigned to you. My Aged Care will make contact with you to advise.


Your Home Care Package has been assigned

You will now be able to choose your preferred service provider and enter into a service agreement.

Contact us