Submission to the Review of the Regulatory Arrangements for Aurora’s Pay As You Go Service

In preparing a response to the Review of the Regulatory Arrangements for the Aurora Pay As You Go Service, Anglicare invited low income earners to participate in a focus group discussion about PAYG.  There was overall support in the focus group for PAYG, with participants believing that PAYG was cheaper and provided them with more control over their electricity budget.  Participants also raised a number of issues for improvements to PAYG, which have been incorporated into Anglicare’s recommendations. In addition, Anglicare has evaluated the PAYG service in terms of fairness to consumers compared to tariffs.