Aged Home Care Services

Anglicare Tasmania’s Aged Care Services were audited and found to meet all the national standards for aged care.

Auditors spoke with team members about policies and procedures relating to their work, as well as clients, and we were assessed against a national set of standards.

There is help available if you are unable to afford to contribute to the cost of your aged care.

You can apply for financial hardship assistance through Services Australia. To be eligible, you must meet certain criteria. Services Australia will let you know whether or not your application was successful.

If you are approved for financial hardship assistance, the Australian Government will pay some (or all) of your aged care fees. They will pay these direct to Anglicare on your behalf.

You can call Services Australia’s Aged Care line on 1800 227 475 (Monday to Friday 8am to 5pm) to discuss your situation, ask about your application, or get a printed copy of the form mailed to you.

While your application for hardship assistance is being considered, Anglicare will not collect fees. But if your application is unsuccessful, you may need to back-pay your contribution from this period.

Anglicare is committed to delivering aged care services in a way that promotes the rights of older people.

The Statement of Rights explains these rights.

It describes older people’s right to:

• independence, autonomy, empowerment, and freedom of choice
• equitable access
• safety and quality
• privacy
• good communication
• support, advocacy and connection