MyAnglicareTas app supports Apple iPhones versions 6s and above and Android 7 and above.

Refer to our Anglicare Tasmania Website MyAnglicareTas app page for download app instructions from your relevant device’s play store.

Refer to our Anglicare Tasmania Website MyAnglicareTas page ‘Log In’ instructions for more information on login details. You will need to contact Anglicare Tasmania to ensure your login details have been created.

Yes, our Anglicare Tasmania Support Team can answer any questions you have. Contact them on 1800 466 300 or email homecarescheduling@anglicare-tas.org.au. Or ask your Coordinator when they next visit you at home.

Please reach out to our Support Team by emailing homecarescheduling@anglicare-tas.org.au or call 1800 466 300.

Only those that you have given us your permission to add or you have personally invited via onto the app will have visibility of your information on the app.

You can update your details by selecting the Menu icon on the top left and then My Profile located Under My Details. From here, you can upload a picture of yourself and update your mobile phone or email. Once you have ‘Click Here to Update Details, Anglicare Tasmania will receive a notification to update this also, so your correct details will be up-to-date.

Please check that your phone’s software is up to date and that your phone is supported (iPhone 6 and above or Android 7 and above). If you cannot find the app in your store, search for ‘MyAnglicareTas App’ Have you been supplied with login details? If not, please check with Anglicare Tasmania office.

Your login is your mobile phone number and a One Time Password will be sent via SMS. Please contact our service team on 1800 466 300 if you require assistance with your password.

In the MyAnglicareTas App, family members who have been designated as next of kin see an extra button, which allows them to create accounts for family members who can then log in to the MyAnglicareTas App.

Family members, who have been designated as the Next Of Kin have the ability to, also add additional family members.

Yes, you can provide the details: name, email address and the relationship to the client, and the account information can be emailed back to the family member. Just go to the Enquiries tile under Contact Us on the home page and select Care and Support Enquiry OR Calls Us under Contact Us on the home page.

You will need to make a request to your Anglicare Tasmania office.

No, only one family member is designated as the next of kin. If requested another family member can be designated as the next of kin. You can complete this on MyAnglicareTas app by selecting the Enquiries tile under Contact Us on the home page.

Yes. We will continually look to add new features and improvements to the app. We welcome any feedback or suggestions you have. Contact your Anglicare Tasmania office via email or phone or use the Contact Us > Feedback tile to send us a brief text message.

You can send an enquiry direct to your Coordinator from Enquiries under Contact Us on the home screen, selecting the enquiry type Care and Support Enquiry. Once your enquiry has been received, the team will respond to you via the preferred method of communication selected when submitting the enquiry.

Yes they can. Log into MyAnglicareTas App and from Enquiries under Contact Us on the home page create a Care and Support Enquiry with details in the description.

All of our latest news stories are automatically shared to our MyAnglicareTas App and you will get a notification every time this happens. All of our news can be viewed under What’s Happening on our home page. You can view Connect Magazine and AnglicareTAS Snippets. If you are on social media, you can follow us on Facebook too.

The notifications regarding upcoming visits you receive each day do not require you to take any action. We have programmed these as reminders about upcoming services in case you have not looked at your schedule recently. If you do not wish to receive these alerts daily and cannot turn them off yourself, please contact us by either using the Enquiries tile under Contact Us on the home screen OR Call Us tile under Contact Us on the home screen.

You can view your last month’s full statement or invoice from within the “My Care” tile on the home screen. To view the invoice or statement, click on the invoice or statement tile. You can use two fingers to zoom in if needed to read the statement or invoice. Please note, they do not reflect live charges, rather only the last complete month’s statement/invoice.

You can request a change or cancellation of service by going to the View My Schedule tile in the My Schedule on the home page then clicking on the service and selecting change or cancel. Once the request has been made, the visit will display the text “Change Request pending” until updated by Anglicare Tasmania. Once your request has been actioned, you will receive a notification to advise the change has been updated and any changes will be updated to view on your schedule. You can make a change or cancellation as long as the visit is not scheduled within the next 48 hours. If you need to make a change within 48 hours, please contact Anglicare Tasmania.

You can request additional services or a product within Enquiries under Contact Us on the home screen. Select ‘Care and Support enquiry’ Enquiry type. Once the request has been submitted, your Coordinator will review against your approved care plan and contact you to discuss the request, take required steps to progress the request and update your care plan accordingly. Where the request cannot be accommodated, your Coordinator will contact you to discuss alternative options.

Your feedback will be sent to Anglicare Tasmania who will contact you to follow up.

You certainly can by going into Enquiries found on the home page’s Contact Us tile and select request type Care and Support enquiry then in the description write what you would like to order.